Eve24hrs

Frequently Asked Questions

Our extensive Q&A section might answer any question you have.

Eve24hrs
  • GENERAL
  • FOS
  • WHITE COLLAR HRMS
  • BLUE COLLAR HRMS
  • PMS
  • SATURN
  • What is EVE?

    EVE stands for Employee Value Enhancer. It is an ERP + CRM based application which helps in running a business smoothly. Its unique and advanced features help save time & it also acts as a common social platform of an organization..

  • What does EVE do?

    EVE helps workplaces remain connected across all hierarchies, geographies and job roles, in real-time. The products in EVE (HRMS, PMS, Blue collar Workforce Management, Feet On Street & Saturn) help you curate the whole employee lifecycle in one platform along with the Sales Tracker and Project Management tools to efficiently manage the day to day business activities under one single dashboard with effective MIS.

  • Can employees be tracked through EVE?

    Yes, employees can be tracked, provided their GPS location is turned on for the app to use along with a working internet connection.

  • Is the software customizable to fit our specific HR needs?

    Yes, our HRM software can be customized to fit your organization's specific HR needs. You can connect with us for the tailor made requirements in the software to match your existing processes and workflows.

  • Is the software cloud-based or on-premises?

    Our HRM software is cloud-based, which means you can access it from anywhere with an internet connection. This provides flexibility and scalability for your organization.

  • How secure is the data stored in the software?

    We take data security very seriously. Our software uses industry-standard security measures to ensure your data is protected. This includes encryption, access controls, and regular security audits.

  • Can the software integrate with other systems we use?

    Yes, our software is designed to integrate with other systems you may use, such as Biometric systems, Job portals, and more. This helps streamline your HR processes and reduce duplicate data entry.

  • Is training provided for using the HRM software?

    Yes, we provide training for using our HRM software. Our team will work with you to ensure you and your staff are comfortable using the software and can take full advantage of its features.

  • What kind of support is available after we purchase the software?

    We offer ongoing support for our HRM software, including technical support and assistance with any questions or issues you may have. Our support team is dedicated to ensuring you have a smooth experience with our software.

  • Can we try the software before making a purchase?

    No, we do not offer free trial services.

  • How do we get started with implementing the HRM software in our organization?

    Getting started is easy. Simply contact our sales team, and they will guide you through the process of setting up the software for your organization. We also provide training and support to help you get up and running quickly.

  • What is the Teams and Target feature?

    The Teams and Target feature is a functionality in EVE that allows users to create and manage teams within their organization and set specific targets for these teams to achieve.

  • Can I assign targets to my team?

    Yes, you can assign targets to your team using the Target feature. Simply select the team you want to assign a target to, set the target amount in Quantity or Rupees.

  • Can I modify or update the targets assigned to my team?

    Yes, you can modify or update the targets assigned to your team at any time. Simply navigate to the Teams and Target section, select the team whose target you want to modify, and edit the target details accordingly.

  • How does the Teams and Target feature help improve team performance?

    The Teams and Target feature helps improve team performance by providing a clear goal for teams to work towards, promoting collaboration among team members, and enabling managers to track and analyze team performance effectively.

  • Is there a limit to the number of teams I can create or targets I can assign?

    There is no limit to the number of teams you can create or targets you can assign in our software. You can create and manage as many teams and targets as your organization requires.

  • What all tasks can EVE perform for its Lead/Clients?

    EVE streamlines communication and meeting scheduling for field teams. It allows users to keep calls records, schedule meetings, send emails, and set upday route meetings, all from within the software.

  • Can I schedule meetings using this feature?

    Yes, users can schedule meetings with leads/clients using the scheduling tool in the software. They can set the date, time, location, and agenda for the meeting.

  • How do I send emails through the software?

    Users can send emails directly from the software by composing a new email, selecting the recipient(s), adding a subject and message, attach files and clicking send.

  • What is a day-route meeting, and how does it work?

    Day-route meeting allows users to set up meetings based on the geographic location of the leads/clients. Users can create a geo-fence around a specific address and schedule meetings that will validate the meeting check-ins of your field sales users if they are in the set location. Users can pre set their next day field route beforehand to stay prepared.

  • How does this feature improve productivity for field teams?

    This feature improves productivity by providing field teams with a centralized platform for communication and meeting scheduling. It eliminates the need for separate tools for calls, meetings, and emails, saving time and reducing the risk of scheduling conflicts.

  • Is there a limit to the number of calls, meetings, or emails I can make or send?

    There is no limit to the number of calls, meetings, or emails you can make or send using this feature. You can use the feature as often as needed to communicate and schedule meetings with your team or clients.

  • How can I add products in EVE?

    To add a product, simply navigate to the Product Section, click on the 'Add Product' button, and enter the product details such as name, description, price, and category.

  • Can I customize the product categories?

    Yes, users can create custom product categories to organize their product catalog according to their specific needs.

  • How does the feature help in sending invoices?

    The feature allows users to generate and send invoices to customers directly from the software. Users can select the products or services sold, enter the customer details, and generate an invoice with just a few clicks.

  • Can I send quotations to customers using this feature?

    Yes, users can create and send quotations to customers through EVE. Users can select the products or services the customer is interested in, enter the pricing details, and send the quotation for approval.

  • How do I track invoices and quotations?

    The software provides a dashboard where users can track the status of invoices and quotations, including whether they have been sent, viewed, or paid.

  • Is there a limit to the number of products, invoices, or quotations I can manage?

    There is no limit to the number of products, invoices, or quotations you can manage using this feature. You can add, update, and manage as many products and documents as needed for your business.

  • Can I customize the invoices and quotations?

    Yes, users can customize the invoices and quotations by adding their company logo, branding elements, and customizing the layout and design of the documents.

  • Can I export the reports from EVE?

    Yes, you can export the reports from EVE in various formats such as PDF, Excel, or CSV for further analysis and sharing.

  • How often are the reports updated in EVE?

    The reports in EVE are updated in real-time, ensuring that you have access to the most up-to-date information at all times.

  • How does EVE help me manage my payments?

    EVE's Payment Tracker feature allows you to track payments received and outstanding balances, set reminders for overdue payments, and ensure timely follow-up on outstanding payments to maintain a healthy cash flow for business continuity.

  • Can I track my sales targets and achievements in EVE?

    Yes, EVE's FOS Dashboard allows you to track and view your sales targets and achievements, providing you with a comprehensive overview of your sales performance.

  • Can EVE handle shift scheduling and management?

    Yes, EVE has modules for shift scheduling and management. These modules can help HR managers create and manage employee schedules, track attendance, and ensure proper staffing levels.

  • Can employees request leaves through EVE?

    Yes, EVE offers self-service features that allows employees to request leaves, which are then sent to their supervisors for approval.

  • How does EVE handle different types of leaves (sick leave, vacation, etc.)?

    EVE offers leave management modules that allow employees to request different types of leaves. The system can then track the types of leaves taken by each employee.

  • How does EVE handle company policies?

    EVE can store company policies and make them accessible to employees. They can also track employee acknowledgment of policies and ensure compliance with them.

  • Can EVE handle remote or mobile workforce attendance tracking?

    Yes, EVE offers mobile apps that allows employees to clock in/out or report their attendance through EVE mobile app.

  • Can employees submit travel reimbursement requests through EVE?

    Yes, EVE offers self-service features through app and web both, that allows employees to submit travel and reimbursement requests. The requests are then sent to the appropriate approvers for review and approval.

  • How does EVE handle reimbursements for different types of expenses (lodging, meals, transportation, etc.)?

    EVE has a reimbursement management module that allows employees to categorize their expenses and submit them for reimbursement.

  • Can an HRMS track the status of travel reimbursement requests?

    Yes, EVE can track the status of reimbursement requests, showing whether they are pending, approved, or rejected. Employees can also receive notifications on the status of their requests.

  • How does EVE handle approvals for travel reimbursements?

    EVE can route reimbursement requests to the appropriate approvers based on company hierarchy and policies. Approvers can review the requests and either approve or reject them.

  • What is the Employee KYC module?

    The Employee KYC (Know Your Customer) module is a feature that allows HR departments to collect, verify, and store essential information about employees, such as identification documents, address proof, and other relevant details.

  • Can employees update their KYC information themselves in EVE?

    Yes, employees can typically update their KYC information through self-service portal, which will be approved by the HR department.

  • What are incident records in EVE?

    Incident records are documentation of any workplace incidents, such as accidents, injuries, or policy violations, which are recorded for compliance and safety purposes.

  • How are incident records managed in EVE?

    Incident records are typically managed through a dedicated module in the HRMS, where details of the incident, investigation reports, and corrective actions taken are recorded and stored.

  • What is asset allocation in EVE?

    Asset allocation refers to the process of assigning company assets, such as laptops, mobile phones, or vehicles, to employees for official use.

  • How does asset allocation work in EVE?

    Asset allocation in an EVE involves tracking the allocation, usage, and return of assets, ensuring proper maintenance and accountability.

  • How can employees receive notices through EVE?

    Employees can receive notices under “My Notices” tab in their self service portal

  • How does EVE handle overtime and compensatory off?

    EVE can track overtime hours worked by employees and automatically calculate compensatory off or overtime pay based on company policies and regulations

  • How does the EVE handle overtime calculations?

    The HRMS calculates overtime based on predefined rules and rates set by the Admin/HR.

  • Can EVE automatically calculate and deduct taxes?

    Yes, our automated TDS module can automate tax calculations and deductions based on applicable tax laws and employee declarations as per their tax saving investments.

  • How does EVE manage employee loans and advances?

    EVE allows employees to request loans and advances, which are then processed and deducted from future payrolls.

  • How often is payroll processed in the HRMS?

    Payroll can be processed on a monthly basis, company wise, branch wise and salary template wise.

  • Can employees access their payslips through EVE?

    Yes, employees can view and download their payslips from EVE web and App both.

  • How does the HRMS handle employee resignations?

    The HRMS allows employees to submit resignation requests, which are then processed by HR for final settlement.

  • How does the recruitment feature work?

    The recruitment feature allows users to create candidates,share CVs, and manage the entire recruitment process from a single platform. Users can also collaborate with team members and communicate with candidates throughout the recruitment process.

  • Can I manage candidate lists using this feature?

    Yes, users can manage candidate lists by creating and updating candidate profiles, tracking their progress through the recruitment process, and storing relevant documents and communications related to each candidate.

  • How do I send official letters to new hires?

    Users can send official letters to new hires directly from EVE by selecting the template for the letter (e.g., offer letter, appointment letter) and entering the relevant details (e.g., candidate name, position, start date). EVE will generate the letter and send it to the new hire.

  • Can I customize the official letters sent to new hires?

    Yes, users can customize the official letters sent to new hires by modifying the templates to include specific details or header and Footers.

  • Is there a limit to the number of candidates I can manage or official letters I can send?

    There is no limit to the number of candidates you can manage or official letters you can send using this feature. You can use the feature as often as needed to recruit new talent and onboard new hires.

  • What is Supervisor Access in the Blue collar HRMS?

    Supervisor Access allows designated supervisors to manage worker attendance, company policies, leaves, and advances. They are tagged to specific workers for this purpose.

  • How do supervisors handle attendance, leaves, advances, and policies?

    Supervisors can access the HRMS system and use the Supervisor Access feature to view and manage these aspects for the workers under their supervision.

  • What is Worker Shift and Roster Management?

    This feature allows supervisors to tag shifts and rosters to factory workers, which is managed by the floor supervisor for attendance validation.

  • How does the HRMS track employee overtime?

    The HRMS tracks employee working hours beyond their regular shifts and calculates the appropriate payout for overtime.

  • What is Benchworker Management in the Blue collar HRMS?

    Benchworker Management allows the addition of bench workers to the system and tagging them to various departments for day-to-day workforce management.

  • How are factory incidents recorded in the HRMS?

    Factory incidents such as fires, calamities, strikes, or deaths are recorded in the Incident Records feature for future reference and analysis.

  • Can incident records be used for analysis and prevention?

    Yes, incident records can be analyzed to identify trends and take preventive measures to avoid similar incidents in the future.

  • How does the HRMS manage day-to-day asset allocation?

    Assets are allotted to workers in the field on a daily basis according to their working shifts, ensuring efficient use and tracking of assets.

  • What is the Daily Wage Slip feature?

    The Daily Wage Slip feature generates payroll on a daily basis as needed, recording the payout of daily wages to workers.

  • What kind of reports can be generated through the HRMS?

    The HRMS can generate reports on attendance, leaves, wages, incidents, and more, providing valuable insights for management and decision-making.

  • What types of forms and templates are available in the PMS?

    The PMS offers customizable forms and templates tailored to each department's specific needs, including those for setting goals, tracking achievements, and conducting assessments.

  • What are the key types of performance management included in the PMS?

    The PMS includes various types of performance management, such as balanced scorecard and objective-based performance management, to help align employee goals with organizational objectives.

  • Can employees track their achievements and self-rate their performance?

    Yes, employees can input their achievements and rate themselves on the goals achieved throughout the year using the PMS.

  • How does the PMS assist in identifying training needs?

    The PMS helps in identifying training needs by providing a mechanism to assess employee performance and determine areas for improvement.

  • How are formal appraisals conducted using the PMS?

    At the end of the performance period, a formal appraisal is conducted using the PMS to evaluate employee performance against the set goals, including self-assessment and input from peers and other stakeholders.

  • Can managers use the PMS to assess their subordinates' performance?

    Yes, managers can use the PMS to assess their subordinates' performance, review accomplishments, and identify areas for growth.

  • How does the Leads & Clients Tracker streamline communications?

    The tracker allows for streamlined communication by centralizing all client interactions, communications, and follow-ups in one place, making it easier to track progress and identify opportunities.

  • How does the Project Task Manager improve team collaboration?

    The Project Task Manager efficiently assigns, prioritizes, and tracks tasks, sets deadlines, and monitors progress for timely project completion. This enhances team collaboration by providing daily updates from teammates and improving communication.

  • What is the benefit of integrating FOS with Saturn?

    Integrating FOS with Saturn allows you to keep track of meeting time spent against each client, providing a seamless connection between the two platforms.

  • What kind of customer support is available for users of the application?

    There is customer support available for users of the application, including email support, and phone support.

  • Can I integrate other third-party applications with this system?

    Yes, you can integrate other third-party applications with this system to enhance its functionality.

  • Can I add new products and services to the Product and Service Master?

    Yes, you can add new products and services to the Product and Service Master at any time.

  • Can I set different deadlines for tasks in the Project Task Manager?

    Yes, you can set different deadlines for tasks in the Project Task Manager based on their priority and importance through Milestones..

  • Is there a limit to the number of leads and clients I can track in the Leads & Clients Tracker?

    There is no limit to the number of leads and clients you can track in the Leads & Clients Tracker

  • Is there a mobile app available for accessing these features?

    No, Saturn is only a web based software.

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